Stillingsbeskrivelse
Do you want to work close to the network and take responsibility for changes that customers rely on every day? In the role of Advanced Solutions Device Specialist at GlobalConnect, you manage and upgrade customer network devices, ensuring stable, secure, and reliable delivery of business-critical services.
**Location and working conditions**
- Location: GlobalConnect offices in Kristiansand, or Fornebu
- Shift work, including evenings, nights, and weekends, is part of the role
**The role**
In this role, you work with lifecycle management of customer premises equipment (CPE) and related platforms for GlobalConnect’s B2B customers. This includes both underlay and overlay solutions such as routers, switches, SD-WAN, Managed LAN, and Managed WiFi.
You are responsible for planning, coordinating, executing, and validating firmware and software upgrades, ensuring that changes are carried out in a controlled way with minimal impact to customers. You work closely with Service Desk, Network Operations, Engineering, and vendors, and act as a specialist resource for device lifecycle and upgrade best practices.
**Your Responsibilities**
- Execute firmware and software upgrades on customer CPE and network devices
- Plan and coordinate change windows, including risk assessment and rollback plans
- Perform pre-checks and post-checks to verify service and device health
- Coordinate with Service Desk, NOC, Engineering, and vendors during upgrades and changes
- Monitor compliance with target software and firmware versions and support remediation
- Ensure upgrades and changes meet SLA, quality, and security requirements
- Document all activities with clear traceability
- Participate in customer dialogue for complex changes and large-scale upgrade initiatives
**What You Need To Succeed**
- Experience working with network devices and CPE lifecycle management
- Hands-on experience executing changes or upgrades in live customer environments
- Working knowledge of networking concepts such as routing, switching, MPLS, SD-WAN, and basic security
- Ability to coordinate stakeholders and communicate clearly with customers and internal teams
You are structured, detail-oriented, and comfortable working in operational environments where quality and precision matter.
**Nice to have**
- Networking certifications such as Cisco CCNA, Aruba, Juniper, Fortinet, Versa, or similar
- ITIL knowledge or certification
- Experience working with ServiceNow
- Background from telecom or datacom environments
**The team and why GlobalConnect**
You will be part of Advanced Solutions within Customer Operations. The team is responsible for operating and safeguarding customer solutions for business clients and critical societal actors across the Nordics. The work you do directly supports stable connectivity and secure services for customers who depend on them every day.
At GlobalConnect, we build, own, and operate digital infrastructure that society relies on. We work with trust, clear ownership, and collaboration across teams, focusing on doing things right rather than rushing changes.
**Application process**
We review applications continuously. A CV is sufficient — a cover letter is optional.
If you have questions about the role, you are welcome to reach out.
**About Us**
GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.
We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.
