Clinic 805 is a patient-focused medical and cosmetic clinic offering a comprehensive range of surgical and non-surgical aesthetic treatments. We are committed to delivering safe, high-quality, and compassionate care. We are seeking an experienced and highly organized
**Clinic Practice Manager**
to provide operational leadership and support the continued growth and success of our clinic.
**Status:**
Permanent full-time.
**Hours:**
Full-Time, Permanent (4 or 5 days a week).
This is an excellent opportunity for a motivated healthcare leader who enjoys fostering a positive workplace culture, driving operational excellence, and ensuring exceptional patient and staff experience.
**Position Summary**
The Practice Manager is responsible for the day-to-day administrative and operational management of the clinic. Working closely with physicians, clinical staff, and leadership, the Practice Manager ensures efficient operations, regulatory compliance, financial stewardship, and a positive patient experience.
The successful candidate will oversee clinic operations, human resources, quality improvement initiatives, and administrative functions while promoting a collaborative and professional work environment.
**Key Responsibilities**
**Operations & Administration**
- Oversee daily clinic operations and workflow.
- Develop, implement, and monitor administrative processes and procedures.
- Coordinate clinic scheduling and resource allocation.
- Ensure efficient patient flow and service delivery.
- Support strategic planning and organizational initiatives.
- Coordinate clinic maintenance and facility-related services, including preventive maintenance schedules, repairs, vendor management, and workplace safety considerations.
**Human Resources**
- Support recruitment, onboarding, training, and retention of staff.
- Maintain employee personnel files and confidential HR documentation.
- Manage employee files and documentation.
- Coordinate performance reviews and employee development activities.
- Foster a positive, respectful, and collaborative workplace culture.
- Assist with employee relations matters and conflict resolution.
- Prepare and review staff timesheets, ensuring accuracy and timely submission.
- Act as the primary liaison with the payroll provider and coordinate payroll-related matters, including employee updates, payroll changes, and issue resolution.
- Monitor mandatory training, certifications, and staff compliance requirements.
**Financial & Business Management**
- Monitor clinic expenditures and operational budgets.
- Oversee accounts payable, including invoice processing and payment coordination.
- Review invoices, contracts, and vendor agreements.
- Assist with financial reporting and performance monitoring.
- Identify opportunities for operational efficiencies and cost savings.
**Quality, Compliance & Risk Management**
- Support quality improvement and patient safety initiatives.
- Ensure compliance with applicable regulations, accreditation requirements, and clinic policies.
- Coordinate annual policy reviews and staff education activities.
- Monitor incident reporting, corrective actions, and risk management processes.
- Maintain documentation required for audits and accreditation reviews.
**Patient Experience**
- Promote a high standard of patient service and professionalism.
- Respond to patient concerns and complaints in a timely manner.
- Monitor patient feedback and identify opportunities for improvement.
**Qualifications**
**Required**
- Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, or a related field, or an equivalent combination of education and experience.
- Minimum 3–5 years of progressive management experience, preferably in a healthcare setting.
- Strong leadership, organizational, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Advanced proficiency with Microsoft Office applications.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
**Preferred**
- Experience in a surgical, medical specialty, or ambulatory care setting.
- Knowledge of healthcare privacy legislation and accreditation standards.
- Human Resources training or certification.
- Experience with healthcare scheduling and electronic medical record systems.
**Skills & Attributes**
- Strong interpersonal and relationship-building skills
- High level of professionalism and discretion
- Excellent time-management and organizational abilities
- Ability to lead and motivate teams
- Sound judgment and decision-making skills
- Attention to detail and commitment to continuous improvement
**What We Offer**
- Competitive compensation to commensurate with experience
- Comprehensive benefits package
- Paid vacation
- Professional development opportunities
- Supportive and collaborative work environment
- Opportunity to make a meaningful impact on the patient and staff experience
**How To Apply**
Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience.
Please send resume and cover letter to info@clinic805.ca.
*We thank all applicants for their interest; however, only those selected for an interview will be contacted.*
