Support Windows 10/11 devices, laptops, desktops, and peripherals.
Administer and troubleshoot Microsoft Entra ID (Azure Active Directory), SCCM, Microsoft Intune, and Windows Autopilot.
Manage Microsoft 365, Office 365, Microsoft Exchange, Active Directory, Group Policy, DNS, and DHCP.
Provide support for ServiceNow ticket management.
Troubleshoot PST/OST files, Outlook issues, and Print Spooler services.
Install, configure, and troubleshoot network and standalone printers and scanners.
Coordinate with OEM vendors for hardware repairs and major printer issues.
Perform printer driver installation, cartridge replacement, paper jam resolution, and PrintLogic support.
Execute hardware refresh and deployment projects.
Own the end-user onboarding process, including:
Hardware allocation
Device configuration
Software installation
CMDB updates
Basic IT induction for new employees
Manage offboarding activities, including hardware collection, inventory updates, and compliance with HR legal hold procedures.
Support network, Zoom, and change management activities for BAU and project work.
Assist users with data backup in accordance with company policies.
Deliver exceptional customer service while maintaining SLA compliance.
Required Technical Skills
Microsoft Entra ID (Azure Active Directory)
Microsoft SCCM
Microsoft Intune
Windows Autopilot
ServiceNow
Microsoft 365 / Office 365
Microsoft Exchange
Active Directory
DNS & DHCP
Group Policy
Windows 10 & Windows 11
PST & OST Troubleshooting
Print Spooler
Hardware Troubleshooting
Printer & Scanner Support
Desktop Imaging & Deployment
Additional Preferred Skills
Experience supporting Microsoft Teams Rooms, Zoom Rooms, and Cisco Codec environments
Hands-on experience with Crestron or similar AV systems
Mobile Device Management (MDM) solutions
macOS support experience (preferred)
Enterprise IT support experience within corporate environments
Strong troubleshooting and customer service skills
