Stillingsbeskrivelse
**Field Service Technician**
Location: Norway, Stord
As a Field Service technician, you will be part of a team working towards our customers in our region providing IT-support to end-users.
**About Cognizant**
Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
**About The Team / Business Unit**
Digital is the paradigm of our days – everything is digital or at least smart and is to operate efficiently with the best and newest technology available, delivering insights, improving business and disrupting business models. To be successful, companies will need to demonstrate Digital capabilities to understand and get the best out of their Data, design products that build connections between people and processes, use the latest Technology. Within Cognizant the Digital Business Practice works with Clients across all Industries to help them becoming Digital: transforming their Business, Processes and IT with a constant view on Business impacts. Human centricity is a key parameter making decisions and building solutions.
**About You**
You will work in Norway, Stord delivering support to our customers in our region.
**Your Key Result Areas**
- Prepare, install and configure computer hardware (laptops and desktops) operating systems for customer
- Good Knowledge on Network technologies (Routing , switching, wireless access controller etc)
- Support Teams meeting rooms
- Deliver computer or other hardware to customer - and assist at first-time login
- Communicate with customer through a series of actions, either face-to-face or over the phone, to help resolve issues or set up systems
- Support the lease refresh of hardware
- Prioritize and manage open cases in our IT management suite (ServiceNow)
- Assist network-team on tasks regarding network (install network equipment, troubleshoot system and network problems, diagnosing and solving hardware faults)
**Must Haves( Primary)**
**Required & nice to have Skills:**
- Network Skills ( routing, switching, Wireless technologies)
- Experience working as IT Technician or relevant position, or have interest in the area
- Good diagnostic and problem-solving skills
- Good collaboration skills
- Good communication ability English and Norwegian mandatory
- Norwegian driving license (Manuel)
- There is certification required for FS candidates that CCNA certified.
**Nice to Have**
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- ServiceNow ITSM tool
