Stillingsbeskrivelse
**Company Description**
Windrose Technology Inc. specializes in the electrification of long-haul trucking, leading advancements in sustainable transport solutions. With its first product homologated and certified in China, the US, and Europe, the company has a global presence. Partnering with renowned logistics companies, Windrose has successfully deployed its electric trucks across 5 continents and 24 countries. Our mission is to revolutionize transportation while reducing the environmental impact of logistics operations.
**Role Description**
We are seeking a technically capable and communication-oriented Field Service Technical Engineer to support the deployment, testing, operation, and technical performance of our electric heavy-duty trucks in Nordic market. This role is based in the Nordics, operates in a remote work structure, and requires frequent travel to customer and partner sites.
This role goes beyond standard field repair work. It includes pre-sales technical testing support, communication with regulatory authorities, and coordination of the local service network. You will act as a key technical bridge between customers, local service partners, the central engineering team, and regulatory bodies.
This position is more focused on technical coordination and problem resolution rather than being a master-level mechanic. This role does not require senior master mechanic expertise, but requires practical hands-on ability and the capability to execute field tasks under engineering guidance.
**Key Responsibilities**
**1. Vehicle Technical Support & Field Issue Handling**
- Support daily technical operation of electric heavy-duty trucks at customer sites
- Perform basic inspection, replacement, and adjustment work with remote support from engineering teams
- Use diagnostic tools to retrieve fault data and report findings to headquarters
- Support vehicle pre-delivery inspection (PDI) and on-site validation testing
**2. Pre-Sales Technical Support & Testing**
- Participate in pre-sales vehicle demonstrations, customer trials, and technical validation activities
- Support charging compatibility tests and real-world operational testing
- Record test data and prepare structured feedback reports for sales and product teams
**3. Local Service Network Coordination**
- Coordinate and support local service partners in conducting maintenance and repairs
- Act as the company’s technical representative to guide service partners on complex issues
- Help establish regional service capability, standards, and processes
- Support training of service partners and customer technicians
**4. Regulatory & Authority Communication Support**
- Assist in technical communication with local regulators (transport authorities, certification bodies, etc.)
- Support vehicle registration, testing approvals, and related technical documentation
- Provide on-site technical explanations and materials when required for compliance or certification
**5. Technical Coordination & Issue Resolution**
- Structure and report field issues to central R&D teams
- Support root cause analysis (RCA) and technical improvement actions
- Track issue resolution progress and ensure proper closure on the customer side
**Qualifications**
**Basic Requirements**
- Educational background in automotive engineering, electrical engineering, mechatronics, or a related field
- Experience with commercial vehicles, heavy trucks, buses, or construction machinery preferred
- Basic hands-on capability in vehicle maintenance and electrical systems
- Ability to read electrical schematics and wiring diagrams
- Willingness to travel frequently and work in field environments
- Valid driver’s license (truck license is an advantage)
**Language Requirements**
- **Fluent Chinese & English**
- **Proficiency in at least one Nordic languages**
(Norwegian / Danish / Swedish / Finnish)
**Preferred Qualifications**
- Background as a field service engineer or technical support engineer
- Experience communicating with regulatory or certification authorities
- Experience in service network development or service partner management
**Personal Attributes**
- Strong ability to drive problem resolution across teams
- Structured and clear in reporting technical issues
- Independent yet collaborative working style
- Customer-oriented and professional in complex field environments
**Contact**
Please send your application to
justin.yu@windrose.tech
