- The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
- At least 2 years’ experience in a Regulatory / Credit industry.
- Experience in complaints / dispute resolution processes.
- Experience of debt counselling or credit related matters will be an added advantage.

**Duties:**

- Effective evaluation of complaints concerning allegations of non-compliance with the National

Credit Act.

- Implementation of internal complaints handling policies and procedures.
- Provide and maintain a high level of quality work.
- Report writing.
- Maintain good relations with internal and external key stakeholders.
- Participating in team activities aimed at improving customer satisfaction and departmental

performance.

**Knowledge:**

- National Credit Act.
- Complaints resolution processes.

**Skills:**

Computer literacy.

- Strong personal skills.
- Team Player.
- Excellent written and verbal communication skills.
- Administrative and organisational skills.
- Ability to work under immense pressure.
- Conflict resolution and negotiation skills.
- Results driven.

.

**Closing Date: 27/05/2026**

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons

should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za

*Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right*

*not to make an appointment.*

Ref: COCO/05/26

***The National Credit Regulator (NCR) was established as the regulator under the National Credit***

***Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It***

***is tasked with carrying out education, research, policy development, registration of industry***

***participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment***

***distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.***

***The Act requires the NCR to promote the development of an accessible credit market, particularly***
***to address the needs of historically disadvantaged persons, low income persons, and remote,***
***isolated or low density communities. The NCR invites applications from suitable candidates for the***