This position is a direct recruitment, which means that the recruitment process is done through Bravura and you are employed directly at Software Point.

About the company

Software Point is a leading supplier of laboratory information systems (LIS) and Laboratory Information Management Systems (LIMS) in Northern Europe. The company has delivered innovative LIS and LIMS solutions, including biobank systems, to over 500 laboratories in both the public and private sectors. Customers include healthcare, pharmaceuticals, biotechnology, energy, environment, food, forest industry, packaging, steel and chemical industries.

Software Point's services cover the entire application lifecycle - from delivery and implementation to support, training and consulting. The company has five offices in the Nordic region and is part of the global LabVantage Group. As an employee at Software Point, you will have a varied everyday life with great opportunities to influence your work, while meeting both the challenges of technology and the needs of people in an industry that is important to society.

Read more about Software Point here: https://softwarepoint.com/

Job Responsibilities

As a Customer Success Manager / System Specialist, you are the link between customer needs and the technical solutions offered. You are responsible for gathering requirements, designing and testing system customizations, and ensuring smooth delivery. You work closely with both customers and internal teams to create efficient and quality solutions that improve laboratory operations and support the digitalization of healthcare.

Capture, understand and document customer needs and requirements
Develop functional and design specifications for system changes and integrations
Coordinate and communicate with LIS administrators, IT teams and other key personnel at the customer
Maintain customer-specific documentation
Perform system tests prior to deployment
Ensure that solutions are delivered on schedule and with high quality

Education, experience and personal qualities
Previous experience working with LIS or LIMS systems in an administrative or technical user role
Meritorious academic education in Life Science (microbiology, genetics, chemistry, etc.), technology or equivalent relevant clinical experience
Practical experience of working in a laboratory
Good ability to communicate with both technical teams and healthcare professionals
Fluent in Swedish and English, spoken and written

In the role of Customer Success Manager / System Specialist, you work in a solution-oriented and structured manner to meet customer needs with the right technical solutions. You have an analytical mindset and take independent responsibility for driving your work forward, while you enjoy working closely with both customers and internal teams. You are secure in your role, proactive and can easily switch between technical details and the larger context - where your work has a direct impact on the development of healthcare.

Other information

Start : Immediately with consideration for notice period
Location : Lund, Linköping or Danderyd
Salary : By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we take down the advertisement when enough candidates have applied. If you are suitable for the position, we will contact you for an initial telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have any questions? Please contact our support:

📧 info@bravura.se

📞 010-171 47 10

We recommend that you submit your application immediately as we are making an ongoing selection.

Welcome with your application!

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