### **About the Department**
D-Cloud specializes in providing secure, sustainable, and sovereign hybrid cloud services, with over four decades of expertise in the field. Continuously evolving, the company ensures its solutions align with industry trends and closely collaborates with clients to deliver tailored services. Known as an industry leader, D-Cloud offers green and sustainable cloud services with environmentally friendly data centers. Backed by Nutanix-powered infrastructure, the company delivers high performance, robust security, and disaster recovery capabilities. With a focus on flexibility, D-Cloud provides scalable solutions with transparent, pay-as-you-go pricing models.
### **Role Objective**
This is a full-time hybrid role for a Customer Success Manager based in Oslo, with partial remote work flexibility. The Customer Success Manager will foster strong relationships with clients, ensuring satisfaction and the successful implementation of D-Cloud’s services. The role involves onboarding clients, monitoring their ongoing needs, proactively addressing challenges, and ensuring their long-term success. The individual will collaborate with internal teams to provide resolutions, deliver value, and serve as a trusted advisor to clients, while continually seeking opportunities for service optimization and growth.
### **Key Responsibilities**
- Customer relationship management, client onboarding, and building long-term partnerships
- Ability to create and execute customer success strategies while ensuring satisfaction with services
- Strong problem-solving, critical thinking, and conflict resolution skills
- Demonstrated communication, interpersonal, and presentation abilities
- Knowledge of cloud platforms, hybrid cloud architectures, and data security best practices
- Familiarity with account management tools and CRM software
- Adaptability to hybrid work arrangements and willingness to occasionally travel to client sites as needed
- Previous technical or customer success experience in the IT or cloud services industry is a plus
- Bachelor’s degree in Business, Information Technology, or another relevant field
### **Candidate Profile**
- Several years of experience in sales of products and services, preferably within private, hybrid, or public cloud infrastructure solutions, data center solutions, or similar
- Proven experience in outbound/proactive sales
- Documented experience in leading and developing sales teams
- Relevant education in business, technology, or a related field
- Strong technical understanding of private, hybrid, and multi-cloud environments (Nutanix, Azure, VMware, etc.)
- Excellent communication skills, with experience communicating at C-level
- Confident, proactive, people-oriented, motivating, collaborative, operational, strategic, and self-driven
- Fluent in Norwegian and English, both written and spoken
### **Why You'll Love This Position**
- An exciting and central role in a company with strong ambitions, at one of Norway’s most innovative cloud service providers
- Opportunity to work with cloud technologies at the intersection of private and public infrastructure
- Opportunity to help shape and develop your own role, and to be part of the management team
- A flat, collaborative organization where your ideas are valued and heard
- Competitive compensation package – consisting of base salary and bonus, with attractive pension and insurance schemes, etc.
- Flexibility in terms of working from our Oslo office (Skøyen) or partly from home
- We are in an exciting growth phase, modernizing our infrastructure, expanding our service portfolio, and building the next generation of cloud solutions. If you are motivated by making an impact, creating customer value, and still find sales genuinely exciting, this could be a very compelling opportunity. In this role, you will help shape D-Cloud’s commercial direction and future success
### **Why Duett?**
At Duett AS, you're not just joining a company; you're becoming part of a community that values diversity, equality, and a transparent, casual work culture. We're spread across various business areas and office locations, yet we stand united in our mission. With excellent pension and insurance packages, and a commitment to fair compensation, we ensure that your dedication to our cause is well rewarded. We invite all qualified individuals to apply for this position.
