**Customer Success Manager (Norwegian Market)**

We're building something new

Something pretty exciting is happening behind the scenes.

**ComplyCloud**
,
**Openli**
,
**RISMA Systems**
, and
**Wired Relations**
are joining forces to create Cerivo, the new Nordic leader in Governance, Risk & Compliance. Together we bring some of the strongest compliance, security, and SaaS environments in the Nordics into one company. Backed by Triple Private Equity, we combine legal expertise, technology, and great people with one clear ambition:
**to make it easier to run a trusted business.**

Right now we're in the middle of bringing our teams, products, and customers together into one unified platform. Which is exactly why we're looking for a Customer Success Manager for the Norwegian market. Someone who loves working with customers, enjoys solving problems, and wants to help shape how we deliver customer value in this next chapter of Cerivo.

**What's the role?**

Customer Success is a huge part of how we succeed at Cerivo. Our customers rely on us to navigate complex regulations, stay compliant, and make sense of a world that is constantly changing.

As a Customer Success Manager, you'll be the trusted partner for a portfolio of B2B customers. You'll help them get the most value from our platform today, while guiding them through the exciting changes happening as we move toward a single Cerivo platform.

You'll help customers succeed. You'll solve problems. You'll build relationships. And you'll play a real role in shaping what great customer experience looks like in a newly merged company.

The role is based in our
**Oslo office**
, working closely with our local Norwegian team while collaborating daily with our Customer Success team at our Copenhagen headquarters. You will report directly to Søren Harbo Genesteix, Director of Customer Success.

**What you'll be doing**

- Manage a portfolio of B2B customers throughout their lifecycle, from onboarding to renewal and expansion
- Act as a trusted advisor, helping customers get real value from our platform
- Proactively engaging customers to anticipate challenges and ensure long-term success
- Guide customers through product changes and platform developments as we build Cerivo
- Educate users and support them in achieving their compliance and governance goals
- Drive customer retention, engagement, and satisfaction
- Collaborate closely with teams across Sales, Product, and Marketing to ensure a seamless customer experience
- Work alongside fellow CSMs to continuously improve how we work with customers

**What we think makes someone great in this role**

We could list a long checklist of requirements here.

But honestly, we care just as much about how you think and how you work with people as your exact background.

That said, this is probably a good fit if you:

- Have 2+ years of experience in Customer Success, Account Management, or another B2B customer-facing role
- Enjoy building relationships and helping customers solve real problems
- Are curious, adaptable, and comfortable working in a company that's evolving
- Communicate clearly and confidently with different types of stakeholders
- Speak Norwegian
**fluently**
and are comfortable working in English
- Experience with SaaS or compliance platforms is a huge plus!

But mindset, curiosity, and willingness to learn matter even more.

**What you'll get from us**

Joining Cerivo right now means joining at a pretty unique moment.

You're not just stepping into a finished company, you're helping shape what it becomes.

Here's what that means in practice:

- A unique opportunity to join a purpose-driven company at an exciting growth stage, where your work will have real impact.
- The chance to help shape the customer experience for the new Nordic leader in GRC, working closely with customers and colleagues across the organization.
- A supportive and collaborative team environment that values curiosity, simplicity, and accountability.
- Competitive compensation and the opportunity to grow your career alongside the company.
- An office-first culture where we believe the best ideas, energy, and collaboration happen when we work together in person.

**Join the journey**

We're reviewing applications and interviewing on an ongoing basis, so we encourage you to apply when you're ready.

If you have questions about the role, you’re very welcome to reach out to:

Cathlin Frederiksen

cpf@cerivo.com

We’d love to hear from you!