Stillingsbeskrivelse
**Job Title:**
Dell Field Service Engineer – Norway
**Location:**
Lefdal Mine Data Center, Selje, Norway (with occasional remote sites)
**Type:**
3-Year Contract (Full-Time)
**Rate:**
€4050 per month
**About the Role**
We are seeking a
**full-time Dell Field Service Engineer**
to provide
**24/7, 4-hour on-site warranty and break/fix support**
for Dell Enterprise and HES products. In addition, we are sourcing multiple
**retainer backfill engineers**
to ensure continuous coverage for leave, illness, or increased demand. Engineers will work on-site at Lefdal Mine Data Center and, as required, at other remote sites in Norway.
This is a hands-on technical role requiring Dell certifications,
**Norwegian language fluency**
, and the ability to work independently under strict SLA commitments.
**Key Responsibilities**
- Provide
**on-site hardware break/fix**
and
**SmartHands support**
for Dell Enterprise (PowerEdge XE) and HES (PowerStore, PowerScale) products.
- Respond to tickets within
**4-hour SLA**
(24/7 coverage).
- Follow
**Dell FE Handbook**
, SOPs, and customer-specific processes.
- Maintain
**real-time updates**
in ServiceNow or other ticketing systems.
- Comply with
**customer health, safety, and security policies**
.
- Maintain certification status and participate in required
**Dell training**
.
- Travel to remote locations as required; manage associated travel logistics.
- Retainer engineers will be called upon to cover absences, peak workloads, or additional service needs.
**Required Skills & Qualifications**
- Fluent in
**Norwegian and English**
.
- Dell certifications for the following product families (or willingness to complete):
- Dell Enterprise: PowerEdge XE
- Dell HES: PowerStore, PowerScale
- Experience in
**hardware maintenance, repair, and IT field support**
.
- Familiarity with
**ServiceNow or similar ticketing systems**
.
- Knowledge of
**health, safety, and security compliance**
in industrial environments.
- Strong
**problem-solving skills**
, able to work independently under strict SLA requirements.
**Preferred Qualifications**
- Prior experience in
**data centers or industrial IT environments**
.
- Experience delivering
**SmartHands services**
.
- Multi-vendor hardware support experience.
**Contract & Compensation**
- **Full-Time Engineer:**
3-year contract covering primary site with SLA obligations.
- **Backfill Engineers:**
Retainer-based arrangement for coverage as needed.
- Training costs reimbursed upon completion.
- Monthly retainer plus per-ticket payments.
- Travel, hotel, and ferry costs reimbursed for remote locations.
