**Company Description**
AA Consultant Group is a global IT Technical Support provider specializing in on-demand and managed IT services tailored to the needs of businesses worldwide. With a highly skilled team of engineers available 24/7, the company ensures prompt resolution of technical issues to enhance business productivity and efficiency. Supporting clients across Europe, the Middle East, the UK, and South East Asia, AA Consultant Group delivers Level I, II, and III Desktop Support services. Integrity and technical expertise are core to advancing the company’s mission to offer comprehensive repair and maintenance plans suited to various business needs.
**Role Description**
This is a full-time hybrid role for a Desktop Support Specialist based in Frankfurt am Main, with a mix of on-site and work-from-home responsibilities. In this role, you will provide technical support for desktop systems, printers, and other IT infrastructure. Key responsibilities include troubleshooting hardware and software issues, ensuring seamless user experience, and maintaining the functionality of client systems by addressing technical concerns efficiently.
**Qualifications**
- Proficiency in Desktop Computers and Desk Top Support tasks
- Demonstrated ability in Technical Support and Troubleshooting for hardware and software issues
- Experience with Printer Support, including setup, maintenance, and issue resolution
- Strong analytical and problem-solving skills
- Excellent communication skills with an emphasis on customer service
- Ability to work independently in a hybrid environment, balancing on-site and remote tasks
- Prior experience in a similar role is a plus
- Bachelor’s degree in IT, Computer Science, or related field is preferred
