Patrique Mercier Recruitment FR is excited to offer a vibrant opportunity for a Norwegian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This role offers a paid relocation package, making it an ideal chance for individuals looking to advance their customer service career while experiencing a new cultural environment.



### Responsibilities

- Provide outstanding customer service to Norwegian-speaking customers through phone, email, and live chat.
- Manage inquiries related to products, orders, returns, and general support promptly and professionally.
- Resolve customer issues and complaints with a focus on customer satisfaction and retention.
- Maintain accurate records of customer interactions in the CRM system.
- Stay updated on company products and services to offer knowledgeable assistance.
- Collaborate effectively with internal teams to enhance customer experience.
- Participate in ongoing training to improve customer service skills and product knowledge.

### Requirements

- Fluency in Norwegian and English, both written and spoken.
- Experience in customer service roles, preferably in a related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Proficient in using customer service software and Microsoft Office tools.
- Detail-oriented and well-organized.
- Willingness to relocate to Sofia, with relocation costs covered.

### Benefits

- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**