Join a multicultural travel support team in Spain as a Norwegian-speaking Customer Support Advisor, delivering high-quality service to international travellers.

**Job Description**

We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.

**Responsibilities**

- Provide clear guidance on service and payment inquiries from international travellers.
- Communicate with customers and accommodation suppliers via email and phone.
- Deliver high-quality customer service by identifying needs and offering solutions.
- Mediates between parties and resolves issues with professionalism.
- Follow defined procedures and log all interactions accurately.
- Collaborate in a team to ensure service excellence.

**Candidate profile**

- Norwegian at C2 level and advanced English proficiency.
- Excellent written and verbal communication skills.
- Strong PC skills (Office 365, CRM, internal platforms).
- Problem-solving mindset and solution-driven approach.
- Motivated, goal-oriented, and customer-focused with adaptability to changing priorities.
- Affinity with accommodation platforms.
- Previous customer service experience is valued.

**Employer offers**

- Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:00.
- Annual gross salary: €22,249.
- Temporary contract with the possibility of permanent status after 3 months.
- Relocation support available.
- Initial 3-week training with ongoing coaching.
- Feel Good program: language lessons, team activities, quizzes.
- Private health insurance (upon permanent contract).
- Flexible remuneration options after probation.
- 27 vacation days per year.
- Free coffee daily and weekly fruit.
- A dynamic, multicultural, international work environment with clear career development.

**Hard requirements**

- Assessments: QUIA native 80% + English minimum 70%.
- Availability to work from home and from the office when required.
- Personal smartphone needed for certain apps (Android/iOS).
- Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.

**Ideal profile**

The ideal candidate is an empathetic, solution-driven professional with C2 Norwegian, advanced English, and strong technical skills. You must be highly adaptable, customer-focused, and passionate about delivering top-tier service to international travellers.

**About Us**

Celestrix is a business consulting and advisory practice built for organizations that think beyond the ordinary. We work across industries to help businesses grow with clarity, operate with purpose, and build the teams and strategies that drive long term success.

***From talent to transformation, we bring together the right people, the right ideas, and the right solutions to move businesses forward.***