Receptionist (Part-time Fixed Term Contract)


Heat Merchants Group Head Office, Athlone


Heat Merchants Group is Ireland's leading provider of heating, plumbing and renewable energy solutions, with a nationwide network of branches and specialist businesses. The Group is also home to Tubs & Tiles, one of Ireland's leading bathroom and tile retailers, offering an extensive range of premium-quality bathroom products, tiles and accessories sourced from trusted European manufacturers. Together, our brands are committed to delivering exceptional customer service, industry expertise and innovative solutions to customers across Ireland.


**We are currently seeking a professional and customer-focused Receptionist to join our Head Office team in Athlone on a part-time fixed-term contract for up to 6 months. Working 20 hours per week, the role will cover a half day on Wednesday and full days on Thursday and Friday. Flexibility is required, as the successful candidate will be expected to provide additional reception cover during periods of annual leave and other planned absences.**
**Overall Purpose of the Role**
As the first point of contact for visitors, customers, suppliers and employees, the Receptionist will play a key role in creating a welcoming and professional experience at our Head Office. The successful candidate will be responsible for managing the reception area, handling enquiries, and providing administrative support.


**Job Specification**
**Reception & Customer Service**

- Greet visitors, customers, suppliers and colleagues in a professional and friendly manner.
- Manage the reception desk and ensure a positive first impression of the organisation.
- Answer and direct incoming telephone calls efficiently and professionally.
- Handle general enquiries and ensure they are appropriately directed or resolved.
- Manage incoming and outgoing post, deliveries and courier services.
- Maintain a clean, organised and professional reception area.

**Administrative Support**

- Provide day-to-day administrative support.
- Assist with data entry, document preparation, filing and record management.
- Coordinate accommodation/meeting room bookings and support meeting arrangements as required.

**Communication & Coordination**

- Liaise with internal departments to ensure effective communication and coordination.
- Support visitors and employees with general information and queries.
- Maintain confidentiality and accuracy when handling company information and records.
- Follow company procedures and administrative processes at all times.

Please note that the above list is not intended to capture every detail of the role but outlines the main areas of responsibility.


**Person Specification**
The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview.


**Essential**

- Previous experience in a receptionist, administration or customer service role.
- Excellent verbal and written communication skills.
- Professional telephone manner and customer-focused approach.
- Strong organisational and time management skills.
- Good attention to detail and accuracy.
- Competent IT skills, including Microsoft Office applications.
- Ability to maintain discretion and confidentiality.
- Ability to work effectively in a busy office environment.

**Desirable**

- Previous experience working in a Head Office or corporate environment.
- Experience managing meeting room bookings and visitor coordination.
- Familiarity with administrative systems and document management.
- Experience supporting multiple departments or stakeholders.

**Personal Attributes**

- Friendly, approachable and professional.
- Well organised with the ability to prioritise competing tasks.
- Reliable, punctual and dependable.
- Strong interpersonal skills with a proactive attitude.
- Able to work independently and as part of a team.
- Calm and confident when dealing with multiple enquiries.

**Additional Information**
Please submit an up-to-date CV along with cover letter outlining how you meet the above criteria through this website.


*Please note that this vacancy may close at any time once sufficient applications have been received. Early application is therefore encouraged.*
**Heat Merchants Group is an Equal Opportunities Employer.**
Details


**Location**
: Athlone


**Job Type**
: Receptionist


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