**About the Company**
Yutong is a leading manufacturer of electric and hybrid buses, dedicated to delivering innovative and sustainable transportation solutions. Our mission is to improve mobility and reduce environmental impact through advanced technology and quality. We value collaboration, continuous learning, and an inclusive working environment.
**About the Role**
As a receptionist, you will be responsible for the reception work at the after-sales service station, be able to answer various questions from customers patiently and professionally, and ensure their satisfaction.
**Responsibilities**
- Customer reception and communication.
- Vehicle pre-inspection and issue documentation: Accurately record detailed vehicle information and maintenance requirements, create repair work orders, estimate repair costs and time. Possess basic automotive knowledge to conduct preliminary fault diagnosis.
- Maintenance progress tracking and communication: Maintain communication with the workshop repair team and keep customers informed of progress. If additional work items arise, communicate and confirm with the customer again.
- Cost settlement and vehicle delivery.
- Customer relationship maintenance: The work extends beyond single repair services. This includes post-service phone follow-ups, satisfaction surveys, and regularly reminding customers about vehicle maintenance, thereby enhancing customer satisfaction and loyalty.
**Work location：**
Borgeskogen 59, 3160 Stokke, Norway
