Mode Search is supporting a leading contemporary fashion brand in the search for a Store Manager. This role is focused on driving commercial performance, leading a high-performing team, and delivering an elevated client experience while ensuring operational excellence across all aspects of the store.

The position is based in-store within a retail environment, operating within a fast-paced, customer-focused setting. The Store Manager reports directly to an Area Manager or Country Manager and works closely with cross-functional teams including retail operations, HR, visual merchandising, marketing, logistics, and head office functions.

**The role**

- Drive overall store performance, ensuring sales targets and KPIs are consistently achieved
- Analyse business trends and implement action plans to maximise growth opportunities
- Align daily operations and strategy with wider business objectives and seasonal priorities
- Produce regular performance reports for senior management
- Oversee visual merchandising standards and ensure consistent brand presentation
- Manage all omnichannel services, ensuring seamless integration across customer touchpoints
- Plan and execute in-store events in collaboration with central teams
- Maintain high standards of store organisation, cleanliness, and operational efficiency
- Oversee stock control, deliveries, inventory accuracy, and loss prevention
- Recruit, onboard, and develop a strong and motivated store team
- Lead, coach, and inspire team members to achieve both individual and team targets
- Act as a role model in delivering exceptional customer service and sales excellence
- Ensure team training across product knowledge, styling, and brand values
- Conduct regular performance reviews and support career development
- Manage employee relations in line with company policies
- Build and maintain a loyal client base through proactive client engagement strategies
- Drive client outreach initiatives and appointment-based selling to increase traffic and sales
- Ensure a seamless, personalised customer journey across all interactions
- Strengthen local community engagement through events and relationship-building

**Requirements**

- Minimum of 2 years’ experience in store management with team leadership responsibility
- Background in premium or high-end retail, preferably within fashion or lifestyle sectors
- Strong experience with CRM tools and clienteling strategies
- Proven track record of achieving sales targets and driving KPIs
- Demonstrated ability to lead, coach, and develop a results-driven team
- Strong organisational skills with a clear understanding of retail operations
- Analytical mindset with the ability to interpret data and inform decision-making
- Excellent communication and interpersonal skills
- Fluency in English; additional languages are advantageous
- Confident, service-driven, and comfortable in a client-facing environment
- Proactive, independent, and collaborative in approach
- Adaptable and responsive to change within a dynamic retail environment
- Positive, resilient, and motivated by both personal and team success

*Please note that only successful candidates will be contacted.*

*To apply, please email info@modesearch.co.uk*