Stillingsbeskrivelse
This service is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly at Klipboard.
About the company
Klipboard is a company that has revolutionized the tire industry with its smart and effective digital solutions. The company develops and delivers DäckData - the market-leading business system for tire workshops in the Nordic region. Through innovative and user-friendly tools, Klipboard helps tire companies optimize their operations and simplify everything from bookings and inventory management to invoicing and customer dialogue.
DäckData offers a comprehensive solution that makes customers' work both easier and more cost-effective. For car dealers without a workshop, Standalone Däckhotell is also offered - a specially adapted solution for managing tire seasons in an efficient manner.
Klipboard strives to be more than just a supplier - the ambition is to be a long-term partner that creates value. Through close cooperation with customers, the solution is adapted to the needs of the business. The experienced team of sales and technical experts offers support throughout the entire process - from installation and configuration to training and support.
As part of the global Klipboard Group with over 1500 employees, there are great development opportunities for employees who want to grow within the company.
Job Responsibilities
As a Support Employee, you work to provide technical support and guidance to Klipboard's customers who use their business system DäckData. You are an important part of the support team and handle incoming cases via support portal, email and telephone. The role suits you who are solution-oriented, service-oriented and thrive in a dynamic environment where every customer contact is a chance to make a difference.
Respond to customer inquiries via chat, email and phone with a high level of service
Send out accessories and equipment to customers
Work proactively to follow up and resolve issues
Ensure that cases are handled according to the company's SLA
Education, experience and personal qualities
Customer service experience
Good computer skills
Fluent in Swedish and English, both spoken and written.
Meritorious with experience in inside sales
Meritorious with experience from the industry
To thrive in the role, you are service-oriented, proactive and communicative. You have a genuine interest in technology and customer satisfaction and work in a structured manner even when the pace is high. You are also curious about developing and improving processes, both on your own and together with the team.
Other information
Start : Immediately with consideration for notice period
Location : Malmö (hybrid, 3 days in the office and the possibility of 2 days at home)
Salary : As agreed
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we take down the advertisement when enough candidates have applied. If you are suitable for the position, we will contact you for an initial telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.
Do you have any questions? Please contact our support:
📧 info@bravura.se
📞 010-171 47 10
We recommend that you submit your application immediately as we are making an ongoing selection.
Welcome with your application!
#Nextgen
