**Role: Support Lead Consultant**
**Location: Oslo, Norway**
**Type: Permanent**
**Job Description:**
- Hands-on experience with OpenText Network Node Manager i (NNMi) for topology discovery, fault and performance monitoring, event correlation, and root cause analysis (RCA).
- Practical experience with OpenText Network Automation for network configuration management, compliance checks, and configuration rollback.
- Strong understanding of SNMP (Simple Network Management Protocol) and SSH (Secure Shell) for device monitoring and automation.
- Basic administration knowledge of Linux and Microsoft Windows systems.
- Experience handling alerts, incidents, and working within Network Operations Center (NOC) environments.
- Familiarity with ITIL (Information Technology Infrastructure Library) processes including Incident, Problem, and Change Management.
- Ability to perform L2/L3 level troubleshooting, operational support, and root cause analysis.
- Experience with scripting (Shell/Python) for automation and reporting.
**Preferred Skills**
- Basic networking knowledge including routing and switching concepts across multi-vendor environments.
- Experience with monitoring and observability tools such as Elasticsearch, Grafana, or Splunk.
- Ability to create runbooks, SOPs, and implement alert noise reduction strategies.
- Exposure to API-based automation and integration with monitoring platforms.
